Exchange & Return Policy

At TOOHAFY, we strive to ensure customer satisfaction with every purchase. However, due to the nature of digital products, we have specific guidelines for exchanges and returns. Please read the following policy carefully:

1. Digital Products

• Non-Refundable: All digital product sales are final. Once a product is downloaded or accessed, it cannot be returned or refunded.
• Exceptions: Refunds or exchanges may be offered in the following cases:
  • The product is defective or corrupted.
  • The product was not delivered or is inaccessible after purchase.
  • The product does not match the description provided on the website.

2. Requesting a Refund or Exchange

To request a refund or exchange, please follow these steps:

• Contact Us: Email us at Achrafelhassani17@gmail.com  within 7 days of your purchase. Include your order number, proof of purchase, and a description of the issue.
• Verification Process: Our team will review your request and verify the issue. You may be asked to provide additional details or screenshots for clarification.
• Resolution: If your request is approved, we will issue a refund, replace the product, or provide an alternative solution within 5-7 business days.

3. License Revocation

In the event of a refund or exchange, your license to use the digital product will be revoked. You must delete all copies of the product from your devices.

4. Ineligible Refund Requests

Refunds or exchanges will not be provided for:

• Buyer’s remorse or change of mind.
• Incompatibility with your device or software (unless specified compatibility requirements were inaccurate).
• Products damaged due to user error or modification.

5. Customer Support

For any issues, concerns, or further assistance, please contact our support team at Achrafelhassani17@gmail.com . We are here to help!